Our knowledgebase is organized into different categories dedicated to each service we offer. Either choose a category from the list below or use the knowledge base search function to find the answers to your questions.

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Billing FAQ (3) Billing related questions	Dedicated Servers (25) Dedicated Server related questions	Offsite Storage (4) BackupDump related questions
RackSRV FAQ (5) Company related questions	Server Colocation (12) Server Colocation related questions	Virtual Servers (10) Virtual Private Server questions

Most Popular Articles

IP and DNS information If you are a dedicated server customer planning to rebuild your server O/S or a colocation client sending new kit down,... Views: 2773

Our network location Our primary POP is a newly built facility named ‘SOTA’ and is based within the Kent Science Park campus in... Views: 2385

Delivery address for hardware Please always ensure that you contact us first before sending any hardware so suitable arrangements can be made. Our... Views: 2076

Payment methods and how to change your method You can pay RackSRV Communications via the following commonly accepted methods: Bank Transfer:Payee: RackSRV... Views: 1921

How do I perform a tracert? If you or one of your customers is experiencing a less than optimal route into our network resulting in higher latency... Views: 1869