The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Access for Rackspace clients
First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. ...
Arranging a tour of our facility
Would you like to visit us at our onsite office in person or perhaps tour the data centre facility?
Not a problem, you can arrange a tour by contacting us via our...
Delivery address for hardware
Please always ensure that you contact us first before sending any hardware so suitable arrangements can be made.
Our delivery address unless specified otherwise is as...
Our network location
Our primary POP is a recently built facility named ‘SOTA’ and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8PX).During the...
Our support methods
We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7. We do not offer support via phone or...
Standard setup times
Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or...