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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

Article Access for Rackspace clients
First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. ...
Views: 2243
Article Arranging a tour of our facility
Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour by contacting us via our...
Views: 2649
Article Delivery address for hardware
Please always ensure that you contact us first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as...
Views: 6588
Article Our network location
Our primary POP is a recently built facility named ‘SOTA’ and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8PX).During the...
Views: 6799
Article Our support methods
We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.  We do not offer support via phone or...
Views: 1706
Article Standard setup times
Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or...
Views: 1821

Recent News
We have just received word from our upstream in London (our offsite backup facil...
In light of the recent zero day security exploit that SolusVM have already patch...
We have recently received notification from the SolusVM team of a security issue...
Knowledgebase Articles
Would you like to visit us at our onsite office in person or perhaps tour the da...
Slow SSH logins are generally because your server/vps is attempting to do a rDNS...
Generally speaking to check what version of a Linux distribution you have instal...