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Our knowledgebase is organized into different categories dedicated to each service we offer. Either choose a category from the list below or use the knowledge base search function to find the answers to your questions.

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Articles

Article Delivery address for hardware
Please always ensure that you contact us first before sending any hardware so suitable...
Views: 2076
Article Our network location
Our primary POP is a newly built facility named ‘SOTA’ and is based within the Kent...
Views: 2385
Article Our support methods
We insist that all support matters be dealt with via our actively monitored client portal as...
Views: 1180
Article Standard setup times
For the vast majority of dedicated server and colocation orders, the turnaround from payment...
Views: 1249
Article Visting the Data Centre
First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre...
Views: 1686


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