If you are an existing client then the quickest and most efficient way to make contact with us is by submitting a ticket from within your client portal which is accessible 24 hour a day, 365 days a year. Unfortunately we are unable to discuss client accounts or support issues via our sales hotline.
Fax: 0330 229 1001
810 Williams Close
Kent Science Park
VAT Number: GB934707315
News @ RackSRV
- 06NovMariaDB issue on cPanel servers
Following a lengthy investigation as to why MySQL (well, MariaDB) stopped working on our own web ...17AprKVM Virtualisation and SSDs added
We might be pretty late to the party but we've just added KVM to our list of supported virtualisa...24JanOS install media updated
It came to our attention earlier in the week that our local network install mirror had not been u...
- 24OctPartial loss of service at KSP (Rack 01)...
We're currently investigating a partial loss of service to our KSP network. It's not yet clear if...16OctLoss of network at KSP - Resolved
We are currently investigating a loss of network at our primary POP in KSP.Engineers are on site ...01MarKSP Network Maintenance 08/03/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...
- 04JanKSP Network Maintenance 10/02/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...25JulReminder: Network Maintenance Tonight - ...
Just a quick reminder that as per yesterdays network maintenance notification, we have a window o...10JunNetwork issue affecting KSP POP - Resolv...
We are aware of a network issue affecting our KSP POP.Our upstream is aware of the issue and is c...
- 19MayDR Network Upgrade 24/05/17 - Completed
With the migration and upgrade of our primary POP in Kent Science Park completed, we now shift ou...10MayLoss of network at primary POP (KSP) - R...
We're currently investigating what appears to be a router crash at our primary POP in KSP - pleas...22MarKSP Network Upgrade 29/03/17 - Completed...
With the relocation of our infrastructure expected to conclude on 27/03/17, the final task is to ...
I have a managed server with Racksrv and I have to say their customer service and response times are exceptional. They are extremely helpful with any issues I have had and usually get back to me within 5 minutes. I can't recommend them highly enough!Erica - World Goods Distribution Ltd
We spent just over six months with RackSRV and cannot knock the service. Jon was always able to answer our questions, queries or problems we had and resolved issues very quickly! With years in the online server industry I'd defiantly recommend RackSRV to customers looking for a competitive price & reliable service....James - Zare.co.uk
The support service (especially out-of-hours) that you personally, and your team have provided has been of a very high standard, so I'm a little sorry to be leaving. Will definitely consider your services again in the future.Alex - Translation Business Systems International (UK) Limited
Thanks for being such a great, no-hassle and HUMAN hosting company. If you are thinking of hosting, stop, just sign up with them now! I guarantee you won't regret it.Jon - IWIN Digital Ltd
RackSRV offers a great service, I've been with them since 2008. Excellent support is provided, sometimes you get answers in a matter of minutes, even on Sundays! Pricing is much lower than most, what more could you ask for? Highly recommended to anybody!Maurizio
Jon and Lee have been very helpful and responsive with all technical matters. We feel Racksrv provide a reliable and a high quality service, would not hesitate in recommending their service to anyone needing a high performance Hosting as well as Datacentre requirements.Shiraz - Tomlinsons Book Service
I have been a colocation customer with RackSRV for close to three years now, and have witnessed the company grow. Regardless, the support and staff are still as friendly and helpful as day one, I cant fault their service and I look forward to further expansion with a company I have the utmost respect for.Lee - RTL-Servers