If you are an existing client then the quickest and most efficient way to make contact with us is by submitting a ticket from within your client portal which is accessible 24 hour a day, 365 days a year. Unfortunately we are unable to discuss client accounts or support issues via our sales hotline.
Fax: 0330 229 1001
810 Williams Close
Kent Science Park
VAT Number: GB934707315
News @ RackSRV
- 06NovMariaDB issue on cPanel servers
Following a lengthy investigation as to why MySQL (well, MariaDB) stopped working on our own web ...17AprKVM Virtualisation and SSDs added
We might be pretty late to the party but we've just added KVM to our list of supported virtualisa...24JanOS install media updated
It came to our attention earlier in the week that our local network install mirror had not been u...
- 24OctPartial loss of service at KSP (Rack 01)...
We're currently investigating a partial loss of service to our KSP network. It's not yet clear if...16OctLoss of network at KSP - Resolved
We are currently investigating a loss of network at our primary POP in KSP.Engineers are on site ...01MarKSP Network Maintenance 08/03/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...
- 04JanKSP Network Maintenance 10/02/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...25JulReminder: Network Maintenance Tonight - ...
Just a quick reminder that as per yesterdays network maintenance notification, we have a window o...10JunNetwork issue affecting KSP POP - Resolv...
We are aware of a network issue affecting our KSP POP.Our upstream is aware of the issue and is c...
- 19MayDR Network Upgrade 24/05/17 - Completed
With the migration and upgrade of our primary POP in Kent Science Park completed, we now shift ou...10MayLoss of network at primary POP (KSP) - R...
We're currently investigating what appears to be a router crash at our primary POP in KSP - pleas...22MarKSP Network Upgrade 29/03/17 - Completed...
With the relocation of our infrastructure expected to conclude on 27/03/17, the final task is to ...
Thanks for your help and support after I got the server, it was working brilliant - well worth the money! Unfortunately we need to downgrade as we no longer need a server of this scale, we may well come back at a later time for a smaller server.Kyle - notorious
I've been with Racksrv now since 2007 and very happy with the service provided. Jon and the Racksrv team always seem to go beyond the call of duty to support and accommodate your needs. If someone is looking for a decent hosting solution backed by a high quality team I would instantly recommend Racksrv.James
I recently moved one of my servers to RackSRV and I have to say the service I am receiving is without a doubt the best I have ever received. Very quick and extremely thorough. I will be moving the rest here soon for sure now.Peter - BlueBox Ltd
Like many I had been buying servers from American companies with poor customer support under the illusion that you just can't get a decent server for a decent price in the UK. Racksrv disproved that myth for me. Their offer of a powerful server based in the UK, generous transfer allowances, and awesome customer supp...James
The service is very good. We have no issues with the support. They are always on-time to provide assistance.Rommel - PnD Hongkong Limited
I have been with RackSRV for two years now, I moved to them to host our company website, I was looking for a reliable fast and value for money UK hosting provider and with RackSRV I certainly found what I was looking for. You will get a first class service from the RackSRV team. They are always quick to respond to ema...Humberto - Media Rooms
I have been totally satisfied with the service by RackSrv. The only reason I had to cancel my account was because I didn't need a dedicated server anymore. Thumbs up for the great support and their reliable servers!Stephan