If you are an existing client then the quickest and most efficient way to make contact with us is by submitting a ticket from within your client portal which is accessible 24 hour a day, 365 days a year. Unfortunately we are unable to discuss client accounts or support issues via our sales hotline.
Fax: 0330 229 1001
810 Williams Close
Kent Science Park
VAT Number: GB934707315
News @ RackSRV
- 15JunKSP Network Maintenance 28/6/2020 - Canc...
We have received notification from our upstream that maintenance is due to take place on a leg of...03JunRoot CA Certificate Expiration
On May 30, 2020 an intermediary CA certificate used by Sectigo expired causing some older version...06NovMariaDB issue on cPanel servers
Following a lengthy investigation as to why MySQL (well, MariaDB) stopped working on our own web ...
- 17AprKVM Virtualisation and SSDs added
We might be pretty late to the party but we've just added KVM to our list of supported virtualisa...24JanOS install media updated
It came to our attention earlier in the week that our local network install mirror had not been u...24OctPartial loss of service at KSP (Rack 01)...
We're currently investigating a partial loss of service to our KSP network. It's not yet clear if...
- 16OctLoss of network at KSP - Resolved
We are currently investigating a loss of network at our primary POP in KSP.Engineers are on site ...01MarKSP Network Maintenance 08/03/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...04JanKSP Network Maintenance 10/02/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...
- 25JulReminder: Network Maintenance Tonight - ...
Just a quick reminder that as per yesterdays network maintenance notification, we have a window o...10JunNetwork issue affecting KSP POP - Resolv...
We are aware of a network issue affecting our KSP POP.Our upstream is aware of the issue and is c...19MayDR Network Upgrade 24/05/17 - Completed
With the migration and upgrade of our primary POP in Kent Science Park completed, we now shift ou...
Thanks for the last 6 years. If I need hosting in the future I will be sure to check out what you're offering.Daniel - Rose Computer Services
Excellent service, been using a VPS with racksrv for almost a year and have had no problems. I run a small business and am completely reliant on my website to bring new customers so it's important that I am sure my website doesn't have problems. The couple of times I have had small issues they have been res...Alastair
I've been with racksrv for only a week, but so far any tickets raised have been answered in under 10 minutes. If this is the customer service I am to expect from RackSRV, I do hope if a serious problem arises it will be resolved in the same manner. I'll definitely write another review in a years time. Thank you RackSRV...Sammy
When I was first looking to purchase a Dedicated Server I had looked around at a few providers, but choose RackSRV for their friendliness and helpful support. This was the first time I had purchased a Dedicated Server, so I was very new to how Payments and Setup would work. So I simply asked a few questions, and go...Daniel - zFast Technologies
I am very satisfied with your services and products and I'll get touch with your company should I need any services in the future.Anmol - N/A
We've used RackSRV for some time and have always been impressed with the level of service. They're always willing to go the extra mile - there always seems to be someone available to help us out, regardless of the time of day. I strongly recommend them to anyone looking for a reliable hosting provider!Iain - Piquant Technologies
I have used RackSRV for around two years now for colocation and the service has been fantastic. The network is incredibly fast and reliable, any planned maintenance has always been announced well before it is carried out. The level of customer service Jon and his team provide is also faultless and they are often exceed...Chris - The Hosting Heroes Ltd