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Articles

  • 14067 views

    Delivery address for hardware

    Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as below...

  • 13210 views

    Our network location

    Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8FL).During the working day (Mon-Fri 9AM to 5PM) o...

  • 9881 views

    Arranging a tour of our facility

    Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or by calling us on 0330 229 1000 ...

  • 5639 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4974 views

    Our support methods

    We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via phone as this may cause various...

  • 4861 views

    Standard setup times

    Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or custom specs have been requeste...

  • 3721 views

    Managing contacts/sub-account

    This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar, click "Hello, <name>!" and ...

News @ RackSRV

Customer Feedback

  • I have found being a RackSRV client to be a pleasure right from my initial inquiries and server setup. I have been amazed at how fast support tickets have been responded to and resolved. Server and network performance has generally been excellent over two years, I would be more than happy to recommend RackSRV to anyone...

    Matthew - The Environmental Illness Resource
  • I have been 2 years with racksrv. One of the best companies that I've ever dealt with. Near 100% Uptime. Thanks Jon.

    Arkaitz
  • Great service super impressed with your infrastructure. I really loved your server I but I did not get enough traffic to my site to justify keeping it. You guys rock. I will be back when I have more servers needed.

    Eduardo
  • Crosstek IT have been using RackSrv for over a year now with a faultless service. We will continue to use their services and would happily recommend them. Long may it continue!!

    Jon - Crosstek IT Ltd
  • Thank you for your service over the years, it has been very much appreciated and I will recommend your services in the future.

    David
  • Thanks for your help and support after I got the server, it was working brilliant - well worth the money! Unfortunately we need to downgrade as we no longer need a server of this scale, we may well come back at a later time for a smaller server.

    Kyle - notorious
  • Jon@RackSRV has been great to us, we have a couple of off-net servers with them for backup/DR purposes and have had zero problems. Everything was set up quickly, despite us choosing the wrong options when ordering the server and the prices Jon gave us are fantastic, no-one else could even come near them. I've never...

    Freethought - Freethought Internet Limited
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