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Articles

  • 13792 views

    Delivery address for hardware

    Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as below...

  • 12935 views

    Our network location

    Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8FL).During the working day (Mon-Fri 9AM to 5PM) o...

  • 9668 views

    Arranging a tour of our facility

    Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or by calling us on 0330 229 1000 ...

  • 5315 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4805 views

    Our support methods

    We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via phone as this may cause various...

  • 4588 views

    Standard setup times

    Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or custom specs have been requeste...

  • 3496 views

    Managing contacts/sub-account

    This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar, click "Hello, <name>!" and ...

News @ RackSRV

Customer Feedback

  • I came to RackSRV to host my own gaming servers. RackSRV exceeded all my expectations; the support I received from them was dealt with swiftly and efficiently. I will definitely look to RackSRV for all my dedicated server needs

    Aran

  • Jon and his team are second to none. They helped me setup my dedicated server even at 11pm at night, thanks guys!

    Lee - Cartwright Cumbria Ltd

  • After being recommended by a friend, I found RackSRV to be 'the' ultimate experience any and all server solution companies should strive for. Excellent, prompt, featureful - RackSRV have everything you need. Most things don't even require you to contact a member of staff, you can do most of it yourself....

    Luke

  • I'm extremely satisfied with RackSrv. Network and uptime are excellent and the support is second to none. Choosing to work with RackSrv has been one of the best, most profitable business decisions my company has made. In short, we would like to applaud you for being one of the few companies we truly enjoy working with....

    Apostolos

  • Racksrv are great, had a dedicated server with them since 2010. Really great service from Jon and the team, virtually no issues and when issues have occurred outside racksrv's control customers are kept really up to date with a level of openness I have not seen in any other host - keep up the good work.

    Alex - Pulse Tech Uk Ltd

  • Over the past 2 weeks we have been hit by every conceivable problem a hosted service might have - catastrophic hardware failure, DDoS attack and overwhelmingly high organic load - all at once. We have had to lean heavily on the guys at RackSRV to get us through. On every occasion, they responded calmly, professionally...

    Ian - Chalkface Project Ltd

  • Thanks for your help and support after I got the server, it was working brilliant - well worth the money! Unfortunately we need to downgrade as we no longer need a server of this scale, we may well come back at a later time for a smaller server.

    Kyle - notorious
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