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Articles

  • 13966 views

    Delivery address for hardware

    Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as below...

  • 13107 views

    Our network location

    Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8FL).During the working day (Mon-Fri 9AM to 5PM) o...

  • 9801 views

    Arranging a tour of our facility

    Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or by calling us on 0330 229 1000 ...

  • 5506 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4904 views

    Our support methods

    We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via phone as this may cause various...

  • 4755 views

    Standard setup times

    Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or custom specs have been requeste...

  • 3646 views

    Managing contacts/sub-account

    This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar, click "Hello, <name>!" and ...

News @ RackSRV

Customer Feedback

  • Fantastic support, even when issues aren't directly associated with RackSRV. Highly recommended!

    Dominic - LEDChoice Ltd
  • RackSRV have been the most efficient, professional dedicated hosting company we at WBW Gaming & Social Network have used. After 3 years of problems with hosting we came to RackSRV and never looked back. If you require a server that is like no other, if your business needs great support, competitive prices and an...

    Andrew - ASCO LIMITED
  • Having been a user of remote servers from multiple hosts over many years (far more than I like to remember) I have left them all due to terrible customer after service once they had my custom. After leaving a major provider a few years ago I was pointed in the direction of racksrv. Racksrv are a different breed of ...

    Graham
  • I came to RackSRV to host my own gaming servers. RackSRV exceeded all my expectations; the support I received from them was dealt with swiftly and efficiently. I will definitely look to RackSRV for all my dedicated server needs

    Aran
  • RackSRV has provided an excellent service, and I will keep you guys in mind if I need another service in the future.

    Daniel
  • Service is awesome, lovely bandwidth, nice tidy racks! Support is top notch; Jon is extremely efficient in fixing problems rapidly.

    Rohan - DediShack
  • I have found being a RackSRV client to be a pleasure right from my initial inquiries and server setup. I have been amazed at how fast support tickets have been responded to and resolved. Server and network performance has generally been excellent over two years, I would be more than happy to recommend RackSRV to anyone...

    Matthew - The Environmental Illness Resource
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