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Articles

  • 13725 views

    Delivery address for hardware

    Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as below...

  • 12865 views

    Our network location

    Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8FL).During the working day (Mon-Fri 9AM to 5PM) o...

  • 9615 views

    Arranging a tour of our facility

    Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or by calling us on 0330 229 1000 ...

  • 5232 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4738 views

    Our support methods

    We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via phone as this may cause various...

  • 4520 views

    Standard setup times

    Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or custom specs have been requeste...

  • 3447 views

    Managing contacts/sub-account

    This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar, click "Hello, <name>!" and ...

News @ RackSRV

Customer Feedback

  • RackSRV has been our UK server provider for as long as we can remember. They have always provided us with a stable server and professional support, even if we caused a problem on the server ourselves. RackSRV is all we look for in a trusted server provider. Thanks guys!

    Gerben - Hyperized Hosting

  • I have been a customer of Racksrv for many years and throughout their service has been incomparably better than the other hosts I have worked with in the past. They take a real interest in helping clients achieve their goals and are unusually flexible in tailoring packages to specific needs. I cannot recommend them ...

    Tim - Colneis

  • RackSRV are a fantastic company to deal with. They tailor a server for you in no time at all, and had mine set up within 24 hours. After around a year with them I have had nothing but perfect customer service and brilliant prices. Cannot fault them at all. Thanks RackSRV!

    Duncan - Cypher Gaming

  • RackSRV have been the most efficient, professional dedicated hosting company we at WBW Gaming & Social Network have used. After 3 years of problems with hosting we came to RackSRV and never looked back. If you require a server that is like no other, if your business needs great support, competitive prices and an...

    Andrew - ASCO LIMITED

  • My client has used RackSRV since 2013 and they have been fantastic. We migrated to RackSRV from another leading UK hosted solutions company that seemed obsessed with upselling unsuitable solutions at ridiculous prices - RackSRV have in contrast found suitable solutions at reasonable prices. It is so rare to talk to ...

    Pete

  • Using RackSRV has been a pleasure due to fast response times when I need help along with super fast services - I can highly recommend.

    Michael - Create All Media

  • We have been a customer with RackSRV for many years. They are very responsive to queries and are always willing to help us. Even when it involves after hours service! Solids servers and solid support.

    Adrian
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