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Articles

  • 13592 views

    Delivery address for hardware

    Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as below...

  • 12716 views

    Our network location

    Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8FL).During the working day (Mon-Fri 9AM to 5PM) o...

  • 9523 views

    Arranging a tour of our facility

    Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or by calling us on 0330 229 1000 ...

  • 5072 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4587 views

    Our support methods

    We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via phone as this may cause various...

  • 4381 views

    Standard setup times

    Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or custom specs have been requeste...

  • 3356 views

    Managing contacts/sub-account

    This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar, click "Hello, <name>!" and ...

News @ RackSRV

Customer Feedback

  • I thank you for your most professional service, should I require hosting in the future I will return as I have been very happy with the service!

    Robert - Kingshott School Trust Limited

  • Having been a user of remote servers from multiple hosts over many years (far more than I like to remember) I have left them all due to terrible customer after service once they had my custom. After leaving a major provider a few years ago I was pointed in the direction of racksrv. Racksrv are a different breed of ...

    Graham

  • I've had excellent service for last 2 years! Jon and his team have been excellent in their communication and at dealing with any problems.

    Abishek

  • I have only been with RackSRV for 8 months but they have provided a great service for me, the best I have experienced and I hope to stay with RackSRV for as long as possible!

    Mark - FoxesTalk

  • RackSRV is an excellent company with superior customer service. They have always gone to the next level for us. We have an extended service history with them and recommend them highly. Mark Brown CTO Triple8 Network

    Mark - Triple8 Network

  • Very happy with service, just no longer a requirement for the server. will definitely be looking again should our needs change.

    Jason - TFLI Ltd

  • Service is awesome, lovely bandwidth, nice tidy racks! Support is top notch; Jon is extremely efficient in fixing problems rapidly.

    Rohan - DediShack
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