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Articles

  • 13649 views

    Delivery address for hardware

    Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless specified otherwise is as below...

  • 12784 views

    Our network location

    Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8FL).During the working day (Mon-Fri 9AM to 5PM) o...

  • 9564 views

    Arranging a tour of our facility

    Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or by calling us on 0330 229 1000 ...

  • 5147 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4632 views

    Our support methods

    We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via phone as this may cause various...

  • 4444 views

    Standard setup times

    Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or custom specs have been requeste...

  • 3397 views

    Managing contacts/sub-account

    This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar, click "Hello, <name>!" and ...

News @ RackSRV

Customer Feedback

  • Crosstek IT have been using RackSrv for over a year now with a faultless service. We will continue to use their services and would happily recommend them. Long may it continue!!

    Jon - Crosstek IT Ltd

  • Service was always excellent and hopefully it will remain so on the other service will still have with you.

    Sharon - MDS Transmodal Ltd.

  • Your service has been 5 star and the server itself was fantastic. Your support was extremely good - I would consider it as a WOW factor for your business!

    Nick - Entire Technology

  • RackSRV are a fantastic company to deal with. They tailor a server for you in no time at all, and had mine set up within 24 hours. After around a year with them I have had nothing but perfect customer service and brilliant prices. Cannot fault them at all. Thanks RackSRV!

    Duncan - Cypher Gaming

  • I've been with Racksrv now since 2007 and very happy with the service provided. Jon and the Racksrv team always seem to go beyond the call of duty to support and accommodate your needs. If someone is looking for a decent hosting solution backed by a high quality team I would instantly recommend Racksrv.

    James

  • I moved my hosting to RackSRV 10 years ago after a friend recommended them. In that time my support tickets have always been answered instantly, any issues I've had with my website have been sorted quickly and I don't remember any downtime. Excellent service, I can't recommend this company and team en...

    James - Talk Chelsea

  • We contacted RackSRV and requested a dedicated server for one of our clients projects. From the word Go they went above and beyond what I would consider the norm. I ran into a few problems along the way but it was nice knowing Jon and Lee were right behind me whenever I needed them. Server was fast, network was fast an...

    Rob - Peartree Digital Media Solutions
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