NEED ASSISTANCE Call Us 0330 229 1000
Enter promo code HALFMANAGED at checkout for 50% off your first month’s bill on any managed service!
50% off managed hosting with code HALFMANAGED

Need help? We may have the answer for you already!

Articles

  • 56793 views

    Binding multiple IPs to one interface in Debian/Ubuntu

    Important Notes: 1.) Before making any changes to your network configuration, please make sure you obtain any relevant information such as Gateway, Subnet and allocated IP Block details to ensure ...

  • 24061 views

    Binding multiple IPs to one interface in Centos 6

    The steps to add additional IP's to one network card / interface in Centos 6 are as follows:1.) Login into the server as the root user2.) Navigate to /etc/sysconfig/network-scripts directory3.) Ass...

  • 15565 views

    IP and DNS information

    By default we only configure a services primary IP address allowing clients to configure any additional addresses as they see fit.As well as the usable IPs, you will likely need additional network ...

  • 15024 views

    Binding multiple IPs to one interface in Windows

    The following procedure will guide you through how to add Multiple IP Addresses to one interface. 1. Open Control Panel and Network Connections. 2. Right-click the LAN connection and select "prop...

  • 13148 views

    What is KVMoIP?

    KVMoIP (Keyboard, Video, Mouse) over IP allows IT administrators to remotely manage their UK dedicated box even when their usual remote access software (SSH, RDP, VNC etc) is no longer functioning....

  • 9676 views

    Reset forgotten root password with Centos 5/6

    Please Note: In order to reset your Centos 5/6 password you will need KVM access to adjust your servers boot loader menu!1.) At the boot loader menu, use the arrow keys to highlight the installatio...

  • 7775 views

    How do I perform a tracert?

    If you or one of your customers is experiencing a less than optimal route into our network resulting in higher latency or packetloss then it is advisable to submit a tracert (trace route) to our su...

  • 7200 views

    Slow SSH login

    Slow SSH logins are generally because your server/vps is attempting to do a rDNS lookup of your IP which it will log and this can often cause a delay. You can disable this default feature very eas...

  • 6970 views

    How do I know my power requirements?

    We're quite often approached by prospective clients who either have no idea what the power draw of their server will be or have calculated their power draw based on the max/peak output power of the...

  • 6934 views

    Insurance on colocated equipment

    Q: Do RackSRV take care of insuring any colocated equipment and the data on it?A: No, it is the responsibility of the client to adequately insure any assets belonging to them (both tangible and int...

  • 6451 views

    Can I have custom rDNS / reverse PTR records?

    All rDNS management can now be done quickly and easily by logging into our client portal. Once on your 'My Services' tab simply click on the desired service and look for the 'Create rDNS' part of ...

  • 5864 views

    How do I reboot my server?

    To remotely reboot your dedicated / colocated server, please follow these simple steps: 1.) Login to our client portal at https://www.racksrv.com/portal/clientarea.php2.) Then click 'My Services' ...

  • 5400 views

    What is a glue record?

    A glue record is the IP address of a name server held at the domain name registry.Glue records are required when you wish to set the name servers of a domain name to a hostname under the domain nam...

  • 5315 views

    Access for Rackspace clients

    First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed ...

  • 4505 views

    Enabling Passive Mode on your FTP Server

    If you are running an FTP server behind CSF (a front end for iptables on Linux) then you will likely have run into issues with directory listing either being non-existent or very slow!The solution ...

  • 4435 views

    Reset forgotten root password with Ubuntu

    Please Note: In order to reset your Centos password you will need KVM access to adjust your servers boot loader menu!1.) Reboot your computer.2.) Hold Shift during boot to start GRUB menu.3.) Highl...

  • 3770 views

    What do I need to send with my server?

    All we require is your server (preferably pre-configured with network settings or if not we will need your login details to configure our end) and any rails it may come with - if no rails are being...

  • 3610 views

    Storage of spare parts and packaging materials

    Storage of spare parts (HDD's, RAM etc) This is generally not a problem, please contact us to see if there will be any fees involved for the storage. Storage ofpackaging materials (boxes etc) Un...

  • 1498 views

    What is an attended O/S installation?

    What is an attended O/S installation?An attended installation is a custom version of the O/S you are trying to install which required your input either via SSH or VNC in order to configure the OS t...

News @ RackSRV

Customer Feedback

  • Absolutely brilliant service, what brought me to racksrv in the first place was the speed at which they replied to my emails, and the support has continued to be superb. Jon has always been great, and particular thanks to Liam for helping me sort my most recent issue.

    Tom - Thplabs

  • Having made the decision to move network host in July 2008 I was in the process of shopping around. I came across RackSRV and was very impressed with the owners knowledge and commitment to his then small business. I had evaluated other larger competitors but wasnt happy with the lack of information and impersonal way t...

    Anthony - TMD Assocaites Limited

  • Racksrv's VPS's are awesome, they're powerful servers, with very little load, plus an excellent network and staff.

    Adam

  • The racksrv.com VPS service is by far the best I have used and trust me I have used ALOT! if anything they are undersold the performance is better than even the big players when running stress tests, my openVZ server beat both my VPS servers with linode and softlayer!

    Anthony

  • I have been a long standing RackSRV co-location customer for a number of years now, and I can honestly say it is superb provider. If I ever need any assistance of any kind, Jon and the team are always glad to help with advice and kit when necessary. The KSP site is very well-connected with its diverse routed link...

    Pasquale - INTEGRATE MEDIA LTD

  • We've been customers of RackSRV for many years and they have never let us down. First class service and support.

    Barry - Im Going In

  • RackSRV is truly a quality co-location provider. Nothing is too much trouble for Jon, and the main co-location site is well-connected with multi-gigabit diverse routed links to the London PoPs. But, most importantly, the level of communication when issues arise is the best I have ever experienced in this industry. C...

    Mike - PPMI Consultants
View More
0