Enter promo code HALFMANAGED at checkout for 50% off your first month’s bill on any managed service!
50% off managed hosting with code HALFMANAGED

Need help? We may have the answer for you already!

How do I perform a tracert?

If you or one of your customers is experiencing a less than optimal route into our network resulting in higher latency or packetloss then it is advisable to submit a tracert (trace route) to our support department via our ticket system.

To carry out a tracert on Windows, follow these simple steps:

Step 1

Depending on your O/S click 'Start' followed by selecting 'Run...' which can usually be found around the bottom right of your start menu assuming it has not been hidden.

Step 2

Assuming a box titled 'Run' has popped up, now type 'command' in the text box and select 'OK'

Step 3

You should now see a black box titled 'command.com', in this box type 'tracert server IP>' followed by hitting enter, your computer will take a short while to complete this task.

Step 4

Once you can see the text 'Trace Complete' in the black box, right hand click within the box and slect the option 'select all' followed by hitting enter on your keyboard, this will copy the tracert into your clipboard.

Step 5

With the tracert details in your clipboard you can either past then into note pad or paste them directly back into your support ticket ready for our inspection.

Step 6

In order for us to test our route back to you as well as your route to us, its imperative that you supply your current IP. If you do not know your IP simply copy and paste your findings from this website: www.whatismyip.com.

News @ RackSRV

Customer Feedback

  • Having been with Racksrv for a year I can highly recommend there services and dedicated servers. Support are always very helpful and reply (Even at stupid o'clock in the morning!) And always went out of their way to assist us. The network and infrastructure is fantastic and we experienced no downtime at all du...

    James
  • One of the best companies that I've ever dealt with, and I've been through a few. When getting support, you often speak to the owner himself and any issues are resolved very quickly. Not to mention that the prices simply cannot be beaten, and can be tailored to your specifications and price range. Excellent ...

    Peter
  • We have been with RackSVR for over 10 years and all this time have had a near perfect uptime and great responsiveness from the team. I would recommend them to anyone looking for a reliable host and just nice people to work with

    Nick - Farlex Inc
  • RackSRV hosts all of the game servers for our forthcoming title Heroes of Newerth in the UK, we are currently at 25+ boxes hosted here and the service and support is outstanding. I'm not sure these people ever sleep as the watching of the boxes never ends. Keep up the good work!

    Shawn - S2 Games
  • Well so far and 3 months in I only have praise for the team at RackSRV. After being let down over the years with empty promises, poor service, failing hardware, I moved to RackSRV to host all our business sites and personal busy forums. To date 3 months on, reliability has been 100%, performance better than I expect...

    Paul - Navigate IT
  • The experience with RackSRV has been first class from the outset. Speed of setup, professionalism of the staff has been second to none. I cannot fault RackSRV. If I had a single criticism it would be that the security getting to the datacentre is so tight, it can take a while.

    Martin
  • Due organization problems we decided to cancel our VPS service however we think RackSRV is the best quality-price service we've ever used, thanks!

    Noechelon
0