Enter promo code HALFMANAGED at checkout for 50% off your first month’s bill on any managed service!
50% off managed hosting with code HALFMANAGED

Need help? We may have the answer for you already!

How do I perform a tracert?

If you or one of your customers is experiencing a less than optimal route into our network resulting in higher latency or packetloss then it is advisable to submit a tracert (trace route) to our support department via our ticket system.

To carry out a tracert on Windows, follow these simple steps:

Step 1

Depending on your O/S click 'Start' followed by selecting 'Run...' which can usually be found around the bottom right of your start menu assuming it has not been hidden.

Step 2

Assuming a box titled 'Run' has popped up, now type 'command' in the text box and select 'OK'

Step 3

You should now see a black box titled 'command.com', in this box type 'tracert server IP>' followed by hitting enter, your computer will take a short while to complete this task.

Step 4

Once you can see the text 'Trace Complete' in the black box, right hand click within the box and slect the option 'select all' followed by hitting enter on your keyboard, this will copy the tracert into your clipboard.

Step 5

With the tracert details in your clipboard you can either past then into note pad or paste them directly back into your support ticket ready for our inspection.

Step 6

In order for us to test our route back to you as well as your route to us, its imperative that you supply your current IP. If you do not know your IP simply copy and paste your findings from this website: www.whatismyip.com.

News @ RackSRV

Customer Feedback

  • I cant recommend RackSRV highly enough! Overall, support is definitely one of RackSRV's many strong points, if you were to single out any one in particular, and this really defined the service for us. Looking forward to renewing our service in future.

    Joe
  • Jon and Lee have been very helpful and responsive with all technical matters. We feel Racksrv provide a reliable and a high quality service, would not hesitate in recommending their service to anyone needing a high performance Hosting as well as Datacentre requirements.

    Shiraz - Tomlinsons Book Service
  • One of the best companies that I've ever dealt with, and I've been through a few. When getting support, you often speak to the owner himself and any issues are resolved very quickly. Not to mention that the prices simply cannot be beaten, and can be tailored to your specifications and price range. Excellent ...

    Peter
  • Having been a customer of RackSRV a few years ago, when I needed a VPS for a new project I knew exactly where to go. Great presales help and quick set up, the whole process has been hassle free.

    Craig
  • We've been very impressed with the services offered by RackSRV and will not hesitate to use them for any future hosting requirements!

    Mike - Energy House Digital Ltd
  • Thank you for your service over the years, it has been very much appreciated and I will recommend your services in the future.

    David
  • I have found being a RackSRV client to be a pleasure right from my initial inquiries and server setup. I have been amazed at how fast support tickets have been responded to and resolved. Server and network performance has generally been excellent over two years, I would be more than happy to recommend RackSRV to anyone...

    Matthew - The Environmental Illness Resource
0