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Our support methods

We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.

We do not currently offer support via phone as this may cause various security and data protection complications.

We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

News @ RackSRV

Customer Feedback

  • Professional, highly knowledgeable and incredibly helpful. By far the best hosting/colocation company i have ever used. Cannot speak anymore highly of the guys at Racksrv.

    Lloyd

  • Great service, excellent prices and instant support! It is a pleasure working with you guys. Thank you and keep up the good work!

    Alexander - Dev Advisory Uk Ltd

  • Well so far and 3 months in I only have praise for the team at RackSRV. After being let down over the years with empty promises, poor service, failing hardware, I moved to RackSRV to host all our business sites and personal busy forums. To date 3 months on, reliability has been 100%, performance better than I expect...

    Paul - Navigate IT

  • Nothing less than an excellent service! I'm also a long term member on WHT and I recommend your company to everyone who are looking for a hosting company in UK.

    Blagoj

  • I recently moved one of my servers to RackSRV and I have to say the service I am receiving is without a doubt the best I have ever received. Very quick and extremely thorough. I will be moving the rest here soon for sure now.

    Peter - BlueBox Ltd

  • I've used a few hosting companies prior to racksrv. I've been with them now for many years. The service, help and reliability is amazing I can truly recommend this company. They value you as their customer and treat you like a friend.

    Martin

  • I have been a long standing RackSRV co-location customer for a number of years now, and I can honestly say it is superb provider. If I ever need any assistance of any kind, Jon and the team are always glad to help with advice and kit when necessary. The KSP site is very well-connected with its diverse routed link...

    Pasquale - INTEGRATE MEDIA LTD
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