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Our support methods
We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.
We do not currently offer support via phone as this may cause various security and data protection complications.
We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

RackSRV now offer both managed & self managed shared web hosting!
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New Managed Dedicated Servers
Higher Specs, Lower cost, Enterprise quality
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News @ RackSRV
- 21 SepUrgent maintenance to RackSRV website
We are currently experiencing a sharp and unexpected down turn in performance on the VPS node res...
16 JulDR Network Maintenance 04/08/21We have received notification from the upstream provider at our DR facility (i.e. not KSP) that t...
20 JanHalf price promotion for new managed ser...To celebrate what will hopefully be a more positive year, we have launched a new promo - enter th...
- 24 Dec50% off for Festive Period
It's Christmas tomorrow yet you are still worrying about your hosting? Well let us take away thos...
30 NovKSP Power Maintenance 07/12/2020 - Compl...We have received notification today from our data centre facility partner advising that UK Power ...
27 NovBlack Friday 2020 SaleHere at RackSRV we're celebrating Black Friday by offering a massive 50% discount off the first m...
- 25 NovKSP Network Maintenance 07/12/2020
We have received notification from our upstream that maintenance is due to take place on legs of ...
13 NovUrgent maintenance to VPS3 on 13/11/20 @...Apologies for the short notice but we need to announce the following service impacting maintenanc...
07 NovKSP Network Maintenance 11/11/2020We have received notification from our upstream that maintenance is due to take place on legs of ...
- 05 NovcPanel overnight update issues with Mari...
As of 04/11/2020 There seems to be an issue with the latest version of MariaDB packaged with cPan...
05 SepUrgent maintenance to VPS3 on 05/09/20 @...Apologies for the short notice but we need to announce the following service impacting maintenanc...
25 AugUnexpected maintenance on VPS3 - Complet...Due to unforeseen circumstances, we are having to schedule the following emergency maintenance wi...
Customer Feedback
I've been with RackSRV for 2 years now and have been very pleased with their service. Their support is first class, with critical tickets being answered almost immediately. Their manner is always very courteous and they are always happy to offer advice and help if you have problems. I couldn't have picked a ...
David - Voyager Web Design UKJust a quick note to say that the support and the server have been second to none, with no downtime which has been a first!! Any problems that I had have been sorted quickly (all user errors on my part though!)
IanI've used a few hosting companies prior to racksrv. I've been with them now for many years. The service, help and reliability is amazing I can truly recommend this company. They value you as their customer and treat you like a friend.
MartinYour service has been 5 star and the server itself was fantastic. Your support was extremely good - I would consider it as a WOW factor for your business!
Nick - Entire TechnologyVery pleased with your service, will use again in future if I need to rent another server again. cheers and good luck!
Julian - Scientific Supplies LtdHaving been a user of remote servers from multiple hosts over many years (far more than I like to remember) I have left them all due to terrible customer after service once they had my custom. After leaving a major provider a few years ago I was pointed in the direction of racksrv. Racksrv are a different breed of ...
GrahamRackSRV have been the most efficient, professional dedicated hosting company we at WBW Gaming & Social Network have used. After 3 years of problems with hosting we came to RackSRV and never looked back. If you require a server that is like no other, if your business needs great support, competitive prices and an...
Andrew - ASCO LIMITED