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Our support methods

We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.

We do not currently offer support via phone as this may cause various security and data protection complications.

We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

News @ RackSRV

Customer Feedback

  • I have been 2 years with racksrv. One of the best companies that I've ever dealt with. Near 100% Uptime. Thanks Jon.

    Arkaitz
  • I love dealing with RackSRV. They are professional, knowledgeable, helpful and accommodating. This is my first time co-locating and I needed a little guidance and help and RackSRV were more than happy to answer all my questions and offer advice. It is now a couple of months down the line and I am now looking to add a...

    Stuart
  • I have been using RackSRV for 14 months now and have had no problems with any of the service provided. The network has been very fast and coupled with excellent quality servers the service has been second to none!

    Anthony - Fortec Trading Ltd
  • I have been using RackSRV for nearly a month and they are the best, the server is up all the time any tickets I have submitted are answered with in a hour even on weekends - look no further :)

    Darren - None
  • One of the best companies that I've ever dealt with, and I've been through a few. When getting support, you often speak to the owner himself and any issues are resolved very quickly. Not to mention that the prices simply cannot be beaten, and can be tailored to your specifications and price range. Excellent ...

    Peter
  • I have used RackSRV for a few years now and always been 100% satisfied with their service and professionalism. RackSRV provided me with a colocation solution that proved so reliable I had almost forgotten it was there because everything just worked as expected. I always get prior notice to any Service or maintenance up...

    Gary - Core Cross Media
  • Thanks for being such a great, no-hassle and HUMAN hosting company. If you are thinking of hosting, stop, just sign up with them now! I guarantee you won't regret it.

    Jon - IWIN Digital Ltd
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