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Our support methods

We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.

We do not currently offer support via phone as this may cause various security and data protection complications.

We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

News @ RackSRV

Customer Feedback

  • I am very satisfied with your services and products and I'll get touch with your company should I need any services in the future.

    Anmol - N/A
  • An excellent all-round service provider. Good communication, fast response and great value for money hosting. Highly recommended.

    Michael
  • After being recommended by a friend, I found RackSRV to be 'the' ultimate experience any and all server solution companies should strive for. Excellent, prompt, featureful - RackSRV have everything you need. Most things don't even require you to contact a member of staff, you can do most of it yourself....

    Luke
  • I am really happy with the service overall and would suggest to any business which require co-location services. I would rate 4.5 out of 5 with the services.

    Balakrishnan - BTR India Pvt Ltd
  • RackSRV is an excellent company with superior customer service. They have always gone to the next level for us. We have an extended service history with them and recommend them highly. Mark Brown CTO Triple8 Network

    Mark - Triple8 Network
  • I have been a customer of RackSRV for over 2 years and enjoy the great customer service, the value of the service and the quality of the network. Whenever I needed help Jon and his team have always been there to provide the support! I will highly recommend RackSRV for colocation and other services.

    Alexis - Akakios Communications
  • We are really really satisfied with your professional support at any time of the day or night. Simply the best dedicated hosting company of the world, no doubt. Many thanks to Jon and all the team at RackSRV.

    Miroslav - Cheyloo Europe, s.r.o.
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