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Our support methods

We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.

We do not currently offer support via phone as this may cause various security and data protection complications.

We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

News @ RackSRV

Customer Feedback

  • I've been with RackSRV for 2 years now and have been very pleased with their service. Their support is first class, with critical tickets being answered almost immediately. Their manner is always very courteous and they are always happy to offer advice and help if you have problems. I couldn't have picked a ...

    David - Voyager Web Design UK
  • Just a quick note to say that the support and the server have been second to none, with no downtime which has been a first!! Any problems that I had have been sorted quickly (all user errors on my part though!)

    Ian
  • I've used a few hosting companies prior to racksrv. I've been with them now for many years. The service, help and reliability is amazing I can truly recommend this company. They value you as their customer and treat you like a friend.

    Martin
  • Your service has been 5 star and the server itself was fantastic. Your support was extremely good - I would consider it as a WOW factor for your business!

    Nick - Entire Technology
  • Very pleased with your service, will use again in future if I need to rent another server again. cheers and good luck!

    Julian - Scientific Supplies Ltd
  • Having been a user of remote servers from multiple hosts over many years (far more than I like to remember) I have left them all due to terrible customer after service once they had my custom. After leaving a major provider a few years ago I was pointed in the direction of racksrv. Racksrv are a different breed of ...

    Graham
  • RackSRV have been the most efficient, professional dedicated hosting company we at WBW Gaming & Social Network have used. After 3 years of problems with hosting we came to RackSRV and never looked back. If you require a server that is like no other, if your business needs great support, competitive prices and an...

    Andrew - ASCO LIMITED
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