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Our support methods

We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.

We do not currently offer support via phone as this may cause various security and data protection complications.

We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

News @ RackSRV

Customer Feedback

  • I have used RackSRV for a few years now and always been 100% satisfied with their service and professionalism. RackSRV provided me with a colocation solution that proved so reliable I had almost forgotten it was there because everything just worked as expected. I always get prior notice to any Service or maintenance up...

    Gary - Core Cross Media
  • RackSRV has been our UK server provider for as long as we can remember. They have always provided us with a stable server and professional support, even if we caused a problem on the server ourselves. RackSRV is all we look for in a trusted server provider. Thanks guys!

    Gerben - Hyperized Hosting
  • Switched host to RackSRV several months back. Very happy with the hosting. Great hardware, great network and excellent service. What more could you ask for?

    Jeff - Mint-Clan
  • Professional, highly knowledgeable and incredibly helpful. By far the best hosting/colocation company i have ever used. Cannot speak anymore highly of the guys at Racksrv.

    Lloyd
  • We at use-IP Ltd have been a RackSRV customer for approximately 10 years, with a fully-managed dedicated server. We run an ecommerce business; essentially, our webshop IS our business. Therefore, good hosting and great support is vital. For a short period we were tempted away from RackSRV to another host by a de...

    Phil - Use-ip Ltd
  • Service was always excellent and hopefully it will remain so on the other service will still have with you.

    Sharon - MDS Transmodal Ltd.
  • Having been a user of remote servers from multiple hosts over many years (far more than I like to remember) I have left them all due to terrible customer after service once they had my custom. After leaving a major provider a few years ago I was pointed in the direction of racksrv. Racksrv are a different breed of ...

    Graham
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