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Our support methods

We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.

We do not currently offer support via phone as this may cause various security and data protection complications.

We ask clients to respect and abide by our support policy as doing so will ensure they get the support they need as quickly as possible.

News @ RackSRV

Customer Feedback

  • I have been totally satisfied with the service by RackSrv. The only reason I had to cancel my account was because I didn't need a dedicated server anymore. Thumbs up for the great support and their reliable servers!

    Stephan
  • Switched host to RackSRV several months back. Very happy with the hosting. Great hardware, great network and excellent service. What more could you ask for?

    Jeff - Mint-Clan
  • I am really happy with the service overall and would suggest to any business which require co-location services. I would rate 4.5 out of 5 with the services.

    Balakrishnan - BTR India Pvt Ltd
  • Having been a customer of RackSRV a few years ago, when I needed a VPS for a new project I knew exactly where to go. Great presales help and quick set up, the whole process has been hassle free.

    Craig
  • RackSRV offers a great service, I've been with them since 2008. Excellent support is provided, sometimes you get answers in a matter of minutes, even on Sundays! Pricing is much lower than most, what more could you ask for? Highly recommended to anybody!

    Maurizio
  • Your support and service has been excellent and should I be looking to host again, you’ll be at the top of my list.

    Neville - watchuktv.co.uk
  • We have been very satisfied with the quality of service, and especially the level of support given for an unmanaged server, Jon is always there to help out. Very professional and polite, will be considering this company again!

    Keith
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