Enter promo code HALFMANAGED at checkout for 50% off your first month’s bill on any managed service!
50% off managed hosting with code HALFMANAGED

Need help? We may have the answer for you already!

Reinstalling an O/S via Client Portal

In this article we will discuss how to reinstall an O/S either Unattended (automated) or attended where you can set options such as packages, services, partitions and passwords during the install via VNC or SSH.

Prerequisites:

1.) Login to our Client Portal and select the relevant service you will be reinstalling the O/S on
2.) Look for the tab labelled "Server Reinstall" under the "Service Management" section

Linux/Windows Unattended (automated)

3i.) Select the O/S you wish to install and click "Send" - this will format your server (any data will be lost) and install a clean version of the requested O/S using default settings and the password your originally requested during your the initial order (this is displayed on the service page and in your welcome email).
3ii.) Once the O/S installation is complete you will receive a email to let you know that your server will shortly be ready (generally takes ~5mins from this point.

Linux Attended

4i.) After selecting the attended option you will receive an email (normally within ~5mins) providing you SSH or VNC login details for the install.
4ii.) You will want to download the appropriate client whilst you wait for this email. If installing Centos or Fedora you will need VNC Viewer or altenratively an SSH client like Putty if installing Debian or Ubuntu.
4iii.) After downloading the relevant client, take the connection details from the email you have received and place them into the remote client as follows:

Putty: Put the IP in the box named "Host Name" and the Port in the "Port" box and select the "SSH option" and hit connect.
VNC: Put the IP followed by a colon and then the port number e.g. 123.123.123:1 (1 being the port)

4iv.) Some setup sections such as network are preconfigured so once you have setup sections such as disk partitions, packages etc the OS will finish off the install as per normal without any intervention from RackSRV being necessary.

Windows Attended

5i.) After selecting the attended option you will receive an email (normally within ~5mins) providing you VNC login details for the install.
5ii.) You will want to download VNC Viewer whilst you wait for this email.
5iii.) After downloading the relevant client, take the connection IP from the email you have received and place them into VNC Viewer
5iv.) Some setup sections such as network are preconfigured so once you have setup sections such as disk partitions the OS will finish off the install as per normal without any intervention from RackSRV being necessary.

Other Operating Systems

If you require another operating system e.g. VMware, XenServer or your own OS then please open a ticket with our support department as unfortunately this will need to be handled manually by our staff during normal office hours.

News @ RackSRV

Customer Feedback

  • After being recommended by a friend, I found RackSRV to be 'the' ultimate experience any and all server solution companies should strive for. Excellent, prompt, featureful - RackSRV have everything you need. Most things don't even require you to contact a member of staff, you can do most of it yourself....

    Luke
  • I have been a colocation customer with RackSRV for close to three years now, and have witnessed the company grow. Regardless, the support and staff are still as friendly and helpful as day one, I cant fault their service and I look forward to further expansion with a company I have the utmost respect for.

    Lee - RTL-Servers
  • Here at BINGOBONGO we run game servers, Teamspeak & Web Hosting and Counter Strike from our RackSRV Dedicated Server. We've been with all the major game server providers (INX, KillerCreation, Rackage, i3d, Multiplay, RTL ...), weve had 9 providers in a year! We came to RackSRV and met Jon Roberts over 2 ...

    Joe
  • We at use-IP Ltd have been a RackSRV customer for approximately 10 years, with a fully-managed dedicated server. We run an ecommerce business; essentially, our webshop IS our business. Therefore, good hosting and great support is vital. For a short period we were tempted away from RackSRV to another host by a de...

    Phil - Use-ip Ltd
  • Having been a user of remote servers from multiple hosts over many years (far more than I like to remember) I have left them all due to terrible customer after service once they had my custom. After leaving a major provider a few years ago I was pointed in the direction of racksrv. Racksrv are a different breed of ...

    Graham
  • A big thanks to Jon, he has provided us an excellent support service over the last few months. If your looking for a host which offers high speeds then this is the perfect place for you!

    Bryan
  • Knowledgeable staff who respond quickly to tickets combined with a keen price point make using Racksrv has been a pleasure.

    Manuel - Regdotter
0