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Access for Rackspace clients

First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed and sent back to us we will in turn post out your PAC or arrange to meet you at the Data Centre to hand it over to you.

The postcode for the facility is ME9 8FL and using this will take you to the perimeter security entrance for Kent Science Park. When you get here, park up in the visitors car park and walk over to the Security office where you will be asked to fill in some paperwork as well as provide photo ID. The questions you may be asked to fill in are as follows:

1.) Company - RackSRV
2.) Visiting - Sota B810
3.) Your vehicle reg
4.) Time you arrived
5.) Do you have 24x7 access - Yes

Once you have filled in the sheet ask the security officer to give you directions for Sota B810, they will usually give you a mini map and draw the route (its a very simple route).

Lastly, when you reach the Data Centre please make sure to keep you PAC on you at all times including when visiting the bathroom facilities else you will get locked in!

News @ RackSRV

Customer Feedback

  • We spent just over six months with RackSRV and cannot knock the service. Jon was always able to answer our questions, queries or problems we had and resolved issues very quickly! With years in the online server industry I'd defiantly recommend RackSRV to customers looking for a competitive price & reliable service....

    James - Zare.co.uk
  • I have been a customer of RackSRV with three co-located servers for over 5 years now and cannot fault the reliability of the service or the commitment of Jon and his team when I have needed assistance. I would happily recommend RackSRV to anyone :)

    Ed
  • Our community needed a game server to host our community games and voip on and were recommended RackSRV by a fellow server admin. I am happy to say that the server performance, customer support and service are all exemplary and I wouldn't hesitate to recommend RackSRV on again!

    Christopher
  • Support response times are awesome and solutions are perfect. Many thanks to support team, Great work!

    Jorma - Luneco
  • I cant recommend RackSRV highly enough! Overall, support is definitely one of RackSRV's many strong points, if you were to single out any one in particular, and this really defined the service for us. Looking forward to renewing our service in future.

    Joe
  • Fast customer support and fast speeds from racksrv. Don't look anywhere else if you need a server based in the UK at an affordable price!

    Karl Heinz
  • Nothing but praise, especially for the constant updates on service-altering instances, which, while they didn't affect me directly, were useful to know and is something not a lot of other providers do.

    Nick - HostNottingham
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