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Access for Rackspace clients

First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed and sent back to us we will in turn post out your PAC or arrange to meet you at the Data Centre to hand it over to you.

The postcode for the facility is ME9 8FL and using this will take you to the perimeter security entrance for Kent Science Park. When you get here, park up in the visitors car park and walk over to the Security office where you will be asked to fill in some paperwork as well as provide photo ID. The questions you may be asked to fill in are as follows:

1.) Company - RackSRV
2.) Visiting - Sota B810
3.) Your vehicle reg
4.) Time you arrived
5.) Do you have 24x7 access - Yes

Once you have filled in the sheet ask the security officer to give you directions for Sota B810, they will usually give you a mini map and draw the route (its a very simple route).

Lastly, when you reach the Data Centre please make sure to keep you PAC on you at all times including when visiting the bathroom facilities else you will get locked in!

News @ RackSRV

Customer Feedback

  • Having been with Racksrv for a year I can highly recommend there services and dedicated servers. Support are always very helpful and reply (Even at stupid o'clock in the morning!) And always went out of their way to assist us. The network and infrastructure is fantastic and we experienced no downtime at all du...

    James
  • What can I say...? Almost 2 years with RackSRV and no problems at all. Support is very fast and server uptime was 100% - perfect! Thanks to Jon and all the RACKSRV staff!

    Guillaume - >Xtra-Gamers<
  • We've been customers of RackSRV for many years and they have never let us down. First class service and support.

    Barry - Im Going In
  • My community (Aprilon Network) and I have wanted to try out a dedicated server to host gameservers on. This has turned out to be a success, your dedicated server and network is excellent! We've had significant traffic to our Team Fortress 2 servers (along with exclusive events that were a success), that it has ...

    Karl Juan
  • I got to know Jon through a friend of mine, and when my last host was yet again unhelpful I thought it was time to change. I have had various hosts for my clan in the 8+ years we have been playing, and to be honest I dread the change to a new host. But ever since that time 2 years ago now, I can honestly say that I hav...

    Patrick
  • I have used RackSRV for a few years now and always been 100% satisfied with their service and professionalism. RackSRV provided me with a colocation solution that proved so reliable I had almost forgotten it was there because everything just worked as expected. I always get prior notice to any Service or maintenance up...

    Gary - Core Cross Media
  • Racksrv provided exactly what I needed, at an extremely reasonable price. Their service was always fast and helpful, and I can safely say that if I ever need hosting again in the future, Racksrv will be my first stop.

    Scott
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