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Access for Rackspace clients

First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once this form has been completed and sent back to us we will in turn post out your PAC or arrange to meet you at the Data Centre to hand it over to you.

The postcode for the facility is ME9 8FL and using this will take you to the perimeter security entrance for Kent Science Park. When you get here, park up in the visitors car park and walk over to the Security office where you will be asked to fill in some paperwork as well as provide photo ID. The questions you may be asked to fill in are as follows:

1.) Company - RackSRV
2.) Visiting - Sota B810
3.) Your vehicle reg
4.) Time you arrived
5.) Do you have 24x7 access - Yes

Once you have filled in the sheet ask the security officer to give you directions for Sota B810, they will usually give you a mini map and draw the route (its a very simple route).

Lastly, when you reach the Data Centre please make sure to keep you PAC on you at all times including when visiting the bathroom facilities else you will get locked in!

News @ RackSRV

Customer Feedback

  • We've used RackSRV for some time and have always been impressed with the level of service. They're always willing to go the extra mile - there always seems to be someone available to help us out, regardless of the time of day. I strongly recommend them to anyone looking for a reliable hosting provider!

    Iain - Piquant Technologies
  • I found the box/uptime/network to be generally excellent. In addition your support and response time are both strong. Again, thanks for the generally excellent service and I hope your business continues to prosper.

    Dane
  • I have been a customer of RackSRV with three co-located servers for over 5 years now and cannot fault the reliability of the service or the commitment of Jon and his team when I have needed assistance. I would happily recommend RackSRV to anyone :)

    Ed
  • I lead a team of bleeding edge text miners at meme-machines.com, and need reliable colocation and support for our custom hot-rod hardware. That's what I get from Jon and the team at RackSRV, but I also get more. When mysteries emerge, and in our line of work that's unavoidable, they will always go quietly and...

    Chris - Datamonkees
  • Neither Call of Duty 6 (Modern Warfare 2) nor Battlefield: Bad Company 2 support fully dedicated servers, so we no longer have any use for a dedicated box. I'd like to say though, your service has been truly excellent and I deeply regret that we cannot continue renting from you.

    Oliver
  • Been with RackSrv 4 months so far and have only good reviews. Extremely fast tickets responses, regardless of the time of day, even for pre-sales tickets. Only one downtime but was planned with several weeks notice and only 15min. Accommodating and good prices.

    William - Reactre Ltd
  • Racksrv's VPS's are awesome, they're powerful servers, with very little load, plus an excellent network and staff.

    Adam
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