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Suspending monitoring for maintenance (Managed clients only)

It is now possible to temporarily suspend the monitoring of Managed Dedicated Servers & VPS services via our client area.

Doing so is advisable if you plan to undertake out-of-hours works that may interrupt service as our on call engineers can get a little grumpy when their beauty sleep is disturbed by false alarms :)

To access this handy facility, please select the relevant service from the My Products & Services page and look for the 'Suspend' link under Service Management > Service Monitoring which should look similar to:

Screenshot of Service Management area

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Customer Feedback

  • Absolutely brilliant service, what brought me to racksrv in the first place was the speed at which they replied to my emails, and the support has continued to be superb. Jon has always been great, and particular thanks to Liam for helping me sort my most recent issue.

    Tom - Thplabs
  • Using RackSRV has been a pleasure due to fast response times when I need help along with super fast services - I can highly recommend.

    Michael - Create All Media
  • The support service (especially out-of-hours) that you personally, and your team have provided has been of a very high standard, so I'm a little sorry to be leaving. Will definitely consider your services again in the future.

    Alex - Translation Business Systems International (UK) Limited
  • Excellent support; good people to work with. Jon and Lee have been great to deal with, and I would not hesitate to recommend Racksrv. They do a very good job of communicating with clients, and are always quick to answer any queries.

    David - Britain Express Limited
  • Well what can I say... I have been a web designer for around 12 years and have used half a dozen different hosting companies with services from shared hosting to dedicated servers. I can honestly say the service from RACKSRV is the best by far. They asked a few security questions to make sure I was not a SPAMMER which ...

    Alex - Ulric Web Design LTD
  • The service is very good. We have no issues with the support. They are always on-time to provide assistance.

    Rommel - PnD Hongkong Limited
  • never ceases to amaze me how quick they respond to tickets and how knowledgable they are. Definitely my 1st choice!

    Daimon - DMB SOLUTIONS LTD
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