Terms of Service Last Modified: 26/07/16
The following words and expressions have the meanings respectively given to them:
“our”, “we”, “us”, “provider”, “RackSRV”, “the company refer to RackSRV Communications
“service/s”, “provision”, refer to the services or equipment provided by RackSRV Communications
“user/s”, “customer/s”, “consumer/s”, “you”, “your”, refer to the person who has agreed to be bound by these Terms and Conditions of Service, or in the case of a person under 18 years of age, his or her legal parent, or guardian.
“Website”, refers to the RackSRV Communications website www.RackSRV.net
1. General Information
1.1. These terms and conditions of service constitute the agreement between the user, or customer, and RackSRV Communications. These terms and conditions of service also constitute the agreement between the user, or customer, and RackSRV Communications, where a user or customer is renewing an agreement.
1.2. RackSRV Communications and its users and customers shall be governed by the laws of England and any actions will be under the exclusive jurisdiction of the English courts.
1.3. Users and customers may also be subject to additional terms and conditions that may apply when using any third party services as part of the service offered by the company.
1.4. Any failure of the company to exercise or enforce any right or provision of the terms and conditions of service shall not constitute a waiver of such right or provision.
1.5. The company reserves the right to alter or amend these terms and conditions at any time without notice. Any alteration or amendment will take effect with regard to the agreement made between an existing individual user, or customer, on the renewal date of that agreement.
2.1. Users shall register on the Website by completing all of the required registration boxes.
2.2. Users shall provide full, complete, accurate and truthful information on registration.
2.3. Customers under the age of 18 must obtain the express permission of their legal parent, or guardian after informing such person that they will be subject to these terms and conditions of service, prior to agreement.
2.4. The company is concerned about the well being of children using our services. Parents have responsibility in their decision to allow access to the internet and our services and to ensure adequate supervision at all times. Whilst the company will do everything possible to ensure that unsuitable material is not accessible through the services we provide, it is the responsibility of the parent, or guardian, to determine whether the use of the service is appropriate for your child.
2.5. It will be understood by the company that the parent, or guardian, of any customer under the age of 18 will be legally liable in any matters arising out of a user breach of any of these terms and conditions of service.
2.6. The user shall update the company with any change in registration information within seven days of the change.
2.7. If the company considers that any information supplied by the user in clause 2.2 or 2.6 is false, or misleading, or the user has failed to comply with clause 2.3, where applicable, the company reserves the right to terminate all services to the user without notice or refund.
2.8. The user shall keep any password, or any other privileged code or information, relating to the user or services supplied, confidential.
3.1. The minimum period of service is one month for any of our services, unless otherwise agreed to in writing by an authorised official of the company. If an order for a period of greater than one month is accepted, the minimum period of service is for that period of service ordered. No notice of non-renewal is required from the user, excepting in the case of colocation and managed services, where twenty eight days’ notice prior to the renewal date are required unless otherwise stated.
3.2. All payment for services becomes due on ordering, or on renewal date of an original order. If a user wishes to renew an order the minimum renewal period is the period of the original order. If payment for renewal is not received by the renewal date the company reserves the right to discontinue the service without notice.
3.3. The company reserves the right to refuse, or postpone, any order for any reason at its discretion.
3.4. Where a new order is placed and the company is unable to complete the order the customer will be contacted by email and provided with the reason for any action take. Postponement of a new order may happen due to technical difficulties resulting in insufficient space or suitable hardware.
3.5. Where an order is refused a full refund of any payment will be made to the customer within a maximum of seven days of the order but usually much sooner.
3.6. Where an order is postponed the customer will be entitled to a full refund. When contacted the customer may elect to receive a full refund within seven days, amend the order if practicable, or wait for the original order to be available. The decision of the customer, in this case, will be binding.
3.7. The setup of a new order will begin within 24 hours of receipt of cleared funds, unless the order is subject to action at clause 3.5. Where an order has been postponed and the customer has elected to change the order, or wait, the setup will take place as soon as practicable, in which case the customer will be informed of the setup date.
3.8. Any renewal of an order that has been subject to suspension of service due to a breach of acceptable use, as detailed in clause 6, will be at the discretion of the company. The company reserves the right to refuse such renewals.
3.9. The co-location of private equipment by the company will not be covered by clauses 3.4, 3.5, or 3.6. The company reserves the right to exercise a lien on any equipment co-located by the company, without the need to establish proof of ownership, in respect of any non payment for services provided for such co-location.
4.1. In all cases, other than those notified to the customer under clause 3.6, work may start on the setup as soon as the order is processed. By agreeing to these terms and conditions of service and then placing an order the customer is agreeing to the service beginning before the end of the seven day cancellation notice period as defined in The Consumer Protection (Distance Selling) Regulations 2000 and by placing an order the right to cancel will end.
4.2. In cases covered by clause 3.6 the customer will have the right of cancellation at any time during the first seven days, but only up to the time that we have indicated that the setup of the service will commence. After that time clause 3.1 will apply.
4.3. There is no right of cancellation under The Consumer Protection (Distance Selling) Regulations 2000 for the renewal of services previously provided.
4.4. All cancellations that are allowable within the applicable terms of The Consumer Protection (Distance Selling) Regulations 2000 will be entitled to a full refund within seven days of cancellation.
4.5. Your statutory rights are not affected by the content of these terms and conditions of service.
4.6. Our cancellation process can be viewed and initiated via https://www.racksrv.com/cancel
5. Description of Service
5.1. Users are provided with access to the services ordered with, where appropriate, the allocated game process or processes, up to the allocated number of permitted players or participants. Users of dedicated servers will have the server setup and exclusive use of the server allocated. Co-location customers will have their server located and setup.
5.2. Users are provided with the appropriate passwords, codes or information to allow the access referred to in clause 5.1, where appropriate.
5.3. The service will commence on the date that setup is completed and cease on the same date of the month that the renewal is due, as detailed in clause 3.1. If the service is renewed the service will cease on the following renewal date.
5.4. The company reserves the right to carry out the following tasks without notice, that may, or may not, interrupt service; routine maintenance, emergency repairs or maintenance, re-location of user services to alternative hardware where applicable, change of IP addresses.
5.5. The company will always give a minimum of 24 hours notice for a period of routine maintenance. We will provide an estimate of the duration of the maintenance window, but this will be an estimate and the routine maintenance time may fall outside this estimated duration.
5.6. The company will attempt to provide the service to the user without interruption wherever practicable. We will respond to any support tickets raised within 24 hours and where there has been an interruption in service we will inform the user of the reason where we are able to establish the reason. We will raise any issues that are concerned with the level of service by our Internet Service Provider (ISP) with that provider within 24 hours. If service is interrupted due to our fault, or the fault of our ISP, for 24 hours or longer, we will extend the period of service to cover the period of interruption for each day, or part thereof.
5.7. We will not interrupt the service for longer than 24 hours in any calendar month for routine maintenance. We will attempt to schedule such service in periods that we judge to be of light use. Any period that we interrupt the service in excess of 24 hours in any calendar month will be deemed emergency maintenance and the extension of the service as in clause 5.4 will apply.
5.8. The company is not responsible for any interruption of service that falls outside clauses 5.4 or 5.5. This includes external illegal “attacks” on the system or systems, whereby the system or systems need to be shut down for their own protection. In such cases we may decide to offer extensions of service, but this is entirely at the discretion of the company.
5.9. The company will not be responsible for saving or backing up any data related to user files or operation. This is the sole responsibility of the user.
5.10 The company will be responsible for providing support for issues that are directly related to the services described at 5.1 and 5.2. Any support outside these services is at the discretion of the company. The company is not liable for services outside our control and has no obligation to provide support in this respect.
6. Acceptable use
6.1. Services are not allowed to be sold, lent, hired or transferred to a third party without the express permission of the company.
6.2. Use of services to host, provide, distribute, or use the following material is strictly prohibited, including the content of dedicated and co-located equipment: 6.2.1. Illegal material, including; copyrighted works, un-licensed material and any material that contravenes any local, national, or international legislation applicable in the country of the company or user.
6.2.2. Pornographic or adult erotic material of any nature, but not confined to images unless otherwise agreed.
6.2.3. “Warez”, or other such similar content.
6.2.4. Spam, unsolicited mail and the creation of any data designed to interfere with the operation of any internal or external system or service.
6.2.5. Abusive, racist, homophobic, or discriminatory language, or content.
6.2.6. Material designed for, or resulting in, any malicious or disruptive operation.
6.2.7. Links or directions that contain or mention any prohibited content that is referred to in clauses 6.2.1,87.2.2, 6.2.3, 6.2.4, 6.2.5, or 6.2.6.
6.3. Users are responsible for the fair usage of bandwidth. Where the company considers that excessive use of bandwidth has taken place the user will be liable for the full cost of that use.
6.4. The company reserves the right to suspend or terminate the services of any user who is in breach of any section of the acceptable use clauses. In such a case the user will have no right to any refund.
7. Indemnity and Limitation of Liability
7.1. You agree to indemnify and hold RackSRV Communications and its affiliates, officers, agents and other partners, and employees, harmless from any claim or demand, including legal fees, made by any third party due to, or arising out of, content you submit, post or transmit through the service, your use of the service, your connection to the service, your violation of the terms and conditions of service, or your violation of any rights of another.
7.2. You agree that RackSRV Communications shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from; the use or the inability to use the service, the cost of procurement of substitute goods or services, unauthorised access to or alteration of your transmissions or data, conduct of any third party on the service, any other matter relating to the service.
8.1. You acknowledge and agree that your use of the service is at your sole risk, where the service is provided on an “as is” and “as available” basis. 8.2. You acknowledge and agree that, to the maximum extent permitted by law, the company disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.
8.3. You acknowledge and agree that the company makes no warranty or representation that the service will meet your requirements or the service will be uninterrupted, timely, secure, or error free.
8.4. You acknowledge and agree that the company makes no warranty or representation that the results that may be obtained from the use of the service will be accurate or reliable or that any errors in software will be corrected.
8.5. You acknowledge and agree that the company makes no warranty or representation that the quality of any products, services or information, or any other material purchased, or obtained by you through the service will meet your expectations.
8.6. You acknowledge and agree that any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from you downloading or obtaining any such material.
8.7. You acknowledge and agree that no advice or information, whether oral or written, obtained by you from the company, its officers, agents, partners, or employees, or from the service shall create any warranty or other obligation not expressly stated in the terms and conditions of service.
T&C of Service Acceptance
When placing an order and being presented with 'Your Cart', by selecting 'I agree to your Terms of Service' you are acknowledging that you have both read and agreed to all of the above, if you do not agree with our Terms of Service then you must click 'back' or exit the website.
1. Any personal information a customer gives us or we obtain by a customer’s use of our Website is used exclusively by RackSRV Communications to provide that customer with information about our current or future services and products and/or other services described in our Website. We do not pass any personal data to outside organisations and/or individuals, except with a customer’s express consent. We may retain customer contact data and order details for a period of up to one year after a customer ceases to use our services. If a user wishes us to delete their contact data after they cease to use our services they will need to request this by writing to us at the registered address of the company.
2. Customers have a right to know about their personal information RackSRV Communications holds about them. Customers also have a right to have data corrected or deleted if it is incorrect. Please address any requests and/or enquiries about data protection to The Company Secretary, at the registered office of the company. If you require a copy of your personal information you will need to provide the necessary information and identification, as well as a ten pound administration fee. Information on applying can be found at: http://www.informationcommissioner.gov.uk/eventual.aspx?id=89. If it is found that you have complied with clauses 2.2 and 2.6 (found in our terms of service) and the data we hold is incorrect and requires correction, we will refund the ten pound administration fee.
Affiliate Terms of Service Last Modified: 11/04/141. General Information
1.1. Company shall make available to Affiliate certain banner advertisements, button links, text links, and/or other graphic or textual material for display and use on Affiliate's website (the "Promotional Materials"). Affiliate shall display the Promotional Materials on Affiliate's website prominently and as Affiliate sees fit, provided that the manner of display shall be subject to the terms and conditions of this Agreement. Affiliate shall also include a link from the Promotional Materials to Company’s website, as specified by Company.
1.2 Affiliate may not use any graphic, textual or other materials to promote Company's website, products or services other than the Promotional Materials, unless Company agrees to such other materials in writing prior to their display.
1.3. Affiliate may only use the Promotional Materials for the purpose of promoting Company’s website (and the products and services available thereon), and for linking to Company’s website.
1.3. Affiliate will not alter, add to, subtract from, or otherwise modify the Promotional Materials as they are prepared by Company. If Affiliate wishes to alter or otherwise modify the Promotional Materials, Affiliate must obtain prior written consent from Company for such alteration of modification.
1.4. The Promotional Materials will be used to link only to Company’s website, to the specific page and address as specified by Company.
1.5. License. Company hereby grants to Affiliate a nonexclusive, non-transferable license (the “License”) to use the Promotional Materials as specified under the terms and conditions of this Agreement. The term of the License shall expire upon the expiration or termination of this Agreement.
1.6. Intellectual Property. Company retains all right, ownership, and interest in the Promotional Materials, and in any copyright, trademark, or other intellectual property in the Promotional Materials. Nothing in this Agreement shall be construed to grant Affiliate any rights, ownership or interest in the Promotional Materials, or in the underlying intellectual property, other than the rights to use the Promotional Materials granted under the License, as set forth in Section 3.
1.7. Relationship of Parties. This Agreement shall not be construed to create any employment relationship, agency relationship, or partnership between Company and Affiliate. Affiliate shall provide services for Company as an independent contractor. Affiliate shall have no authority to bind Company into any agreement, nor shall Affiliate be considered to be an agent of Company in any respect.
1.8. Company shall not be responsible for any taxes owed by Affiliate arising out of Affiliate's relationship with Company as set forth in this agreement. Company shall not withhold any taxes from the Commissions paid to Affiliate.
2. Commission Structure
2.1. Current commission payout amounts are published on http://www.racksrv.com/affiliates and are subject to change at any time without any notice necessarily being given.
2.2. Affiliates will receive up to 2 payouts for each new successful referral. The first for the first month's service and a second for the third month's service assuming the service in question is still active.
2.3. To protect RackSRV Communications from fraudulent chargeback's and or abusive use of its services, commission payments will be held for up to 30 days before being added to an affiliate's available balance. In the event that a referred sale does result in termination due to a chargeback or abuse of our ToS, no commission payout will be made.
2.4. Should an affiliate attract an abnormal amount of fraudulent or service abusing referrals then RackSRV Communications reserves the right to terminate the affiliate. In such an event, the affiliate will be informed by email as soon as possible.
2.5. Once an affiliate has an available commission balance of £50 or greater, the affiliate will be able to request withdrawal which will RackSRV Communications will honour as quickly as possible but usually within 2 working days.
2.6. Withdrawn commission can either be sent to a nominated PayPal account, bank account or converted into RackSRV account credit.
3. Indemnity and Limitation of Liability
3.1. You agree to indemnify and hold RackSRV Communications and its affiliates, officers, agents and other partners, and employees, harmless from any claim or demand, including legal fees, made by any third party due to, or arising out of, content you submit, post or transmit through the service, your use of the service, your connection to the service, your violation of the terms and conditions of service, or your violation of any rights of another.
3.2. You agree that RackSRV Communications shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from; the use or the inability to use the service, the cost of procurement of substitute goods or services, unauthorised access to or alteration of your transmissions or data, conduct of any third party on the service, any other matter relating to the service.
Reseller Terms of Service Last Modified:
News @ RackSRV
- 01MarKSP Network Maintenance 08/03/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...04JanKSP Network Maintenance 10/02/18 - Compl...
We have received notification from our upstream that maintenance is due to take place on a leg of...25JulReminder: Network Maintenance Tonight - ...
Just a quick reminder that as per yesterdays network maintenance notification, we have a window o...
- 10JunNetwork issue affecting KSP POP - Resolv...
We are aware of a network issue affecting our KSP POP.Our upstream is aware of the issue and is c...19MayDR Network Upgrade 24/05/17 - Completed
With the migration and upgrade of our primary POP in Kent Science Park completed, we now shift ou...10MayLoss of network at primary POP (KSP) - R...
We're currently investigating what appears to be a router crash at our primary POP in KSP - pleas...
- 22MarKSP Network Upgrade 29/03/17 - Completed...
With the relocation of our infrastructure expected to conclude on 27/03/17, the final task is to ...08MarKSP F25 Generator Maintenance - Complete...
We have received notification from the facility operator of our F25 POP in Kent Science Park that...01MarLoss of network at KSP POP - Resolved
We are aware of a service impacting issue affecting our transit at KSP.According to our transit s...
- 17FebDR Network Issues - Resolved
We're aware of and are investigating a connectivity issue with our DR facility - we shall post an...15FebKSP Backhaul Maintenance 19/02/17 - Comp...
We have received communication from our network backhaul provider that they are planning to carry...09JanVPS Infrastructure Migration 19/01/17 - ...
As per an email sent out to all affected clients on 09/01/17:Here at RackSRV we are always lookin...
Been with RackSrv 4 months so far and have only good reviews. Extremely fast tickets responses, regardless of the time of day, even for pre-sales tickets. Only one downtime but was planned with several weeks notice and only 15min. Accommodating and good prices.William - Reactre Ltd
Have dealt with Racksrv for years, great company, great support, quick answers, will be with them for many more I hopeNick - Sort IT.Biz Limited
never ceases to amaze me how quick they respond to tickets and how knowledgable they are. Definitely my 1st choice!Daimon - DMB SOLUTIONS LTD
I've used a few hosting companies prior to racksrv. I've been with them now for many years. The service, help and reliability is amazing I can truly recommend this company. They value you as their customer and treat you like a friend.Martin
I have been using RackSRV for 14 months now and have had no problems with any of the service provided. The network has been very fast and coupled with excellent quality servers the service has been second to none!Anthony - Fortec Trading Ltd
I am very satisfied with your services and products and I'll get touch with your company should I need any services in the future.Anmol - N/A
For a few months I used the services of Racksrv I was fully satisfied that: - Good cost / quality servers - Quick commissioning - Good online support, quick reactivity If I can think it Racksrv can build it ... ;-) Thanks for your excellent service, keep it up!Jean-Marc - Eden Voice