Knowledgebase - RackSRV FAQ

Our Client Portal

Portal Home > Knowledgebase > RackSRV FAQ

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

Article Access for Rackspace clients
First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once...
Views: 4211
Article Arranging a tour of our facility
Would you like to visit us at our onsite office in person or perhaps tour the data centre facility? Not a problem, you can arrange a tour via our contact us page or...
Views: 8700
Article Delivery address for hardware
Please always ensure that you contact us via our ticket system first before sending any hardware so suitable arrangements can be made. Our delivery address unless...
Views: 12751
Article Managing contacts/sub-account
This article is to aid you in creating and or managing contacts/sub-accounts:1.) Log into your client portal2.) On the right hand side of our black navigation bar,...
Views: 2519
Article Our network location
Our primary POP is a recently built facility named SOTA and is based within the Kent Science Park campus in Sittingbourne, South East England (ME9 8PX).During the...
Views: 11773
Article Our support methods
We insist that all support matters be dealt with via the help desk in our client portal which is monitored by our UK staff 24x7.We do not currently offer support via...
Views: 3659
Article Standard setup times
Generally our Dedicated Server and VPS ranges are setup instantly providing we have adequate stock, an order passes our anti-fraud screening and no order comments or...
Views: 3596

Recent News
Knowledgebase Articles
It is now possible to temporarily suspend the monitoring of Managed Dedicated Se...
Please Note: In order to reset your Centos password you will need KVM access to ...
As of Java version 7 onwards, the Java development team continue to make securit...
Live Chat

Need a helping hand?

We've got a lot of solutions to choose from so why not let one of our experts help!

Live Chat

Find this popup annoying?

If so, we're very sorry! You can prevent further invitations by selecting "YES" below