Portal Home > Knowledgebase > Server Colocation
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Access for Rackspace clients
First of all only rackspace clients are eligible for un-escorted 24x7 access to the data centre and they will be issued a PAC application form upon their sign-up. Once...
Binding multiple IPs to one interface in Centos 6
The steps to add additional IP's to one network card / interface in Centos 6 are as follows:1.) Login into the server as the root user2.) Navigate to...
Binding multiple IPs to one interface in Debian/Ubuntu
1.) Before making any changes to your network configuration, please make sure you obtain any relevant information such as Gateway, Subnet and...
Binding multiple IPs to one interface in Windows
The following procedure will guide you through how to add Multiple IP Addresses to one interface.
1. Open Control Panel and Network Connections.
2. Right-click the...
Can I have custom rDNS / reverse PTR records?
All rDNS management can now be done quickly and easily by logging into our client portal.
Once on your 'My Services' tab simply click on the desired service and look...
Enabling Passive Mode on your FTP Server
If you are running an FTP server behind CSF (a front end for iptables on Linux) then you will likely have run into issues with directory listing either being...
How do I know my power requirements?
We're quite often approached by prospective clients who either have no idea what the power draw of their server will be or have calculated their power draw based on...
How do I perform a tracert?
If you or one of your customers is experiencing a less than optimal route into our network resulting in higher latency or packetloss then it is advisable to submit a...
How do I reboot my server?
To remotely reboot your dedicated / colocated server, please follow these simple steps:
1.) Login to our client portal at...
Insurance on colocated equipment
Q: Do RackSRV take care of insuring any colocated equipment and the data on it?A: No, it is the responsibility of the client to adequately insure any assets belonging...
IP and DNS information
By default we only configure a services primary IP address allowing clients to configure any additional addresses as they see fit.As well as the usable IPs, you will...
Reset forgotten root password with Centos 5/6
Please Note: In order to reset your Centos 5/6 password you will need KVM access to adjust your servers boot loader menu!1.) At the boot loader menu, use the arrow...
Reset forgotten root password with Ubuntu
Please Note: In order to reset your Centos password you will need KVM access to adjust your servers boot loader menu!1.) Reboot your computer.2.) Hold Shift during...
Slow SSH login
Slow SSH logins are generally because your server/vps is attempting to do a rDNS lookup of your IP which it will log and this can often cause a delay.
You can disable...
Storage of spare parts and packaging materials
Storage of spare parts (HDD's, RAM etc)
This is generally not a problem, please contact us to see if there will be any fees involved for the storage.
What do I need to send with my server?
All we require is your server (preferably pre-configured with network settings or if not we will need your login details to configure our end) and any rails it may...
What is a glue record?
A glue record is the IP address of a name server held at the domain name registry.Glue records are required when you wish to set the name servers of a domain name to a...
What is KVMoIP?
KVMoIP (Keyboard, Video, Mouse) over IP allows IT administrators to remotely manage their UK dedicated box even when their usual remote access software (SSH, RDP, VNC...