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We at use-IP Ltd have been a RackSRV customer for approximately 10 years, with a fully-managed dedicated server.

We run an ecommerce business; essentially, our webshop IS our business.
Therefore, good hosting and great support is vital.

For a short period we were tempted away from RackSRV to another host by a development company that we were using at that time.
The reduction in support, and lack of communication experienced whilst with that host (an ecommerce specialist) was staggering and very stressful!

It was great to return to RackSRV.
A weight off my mind.
Jon and his team look after us and our site so well.
They always respond quickly.
They are, by nature, always helpful.
They go above and beyond what they are contracted to do.
On multiple occasions I have known them to outwit expensive, expert, hired web developers!

It is fantastic to know that Jon and his team ‘have your back’ – they always do the right thing for you, your server, and your site.
Phil - Use-ip Ltd
I came to RackSRV needing a team to get a server up and running, monitor it, upgrade and update it when needed and to take care off all the 'techy' stuff that I'm incapable of!

When I moved to RackSRV I'd have a number of previous server hosts for my websites, all of which left me frustrated.

I've used Racksrv for a few years now and throughout I've always known that if I need anything the team are just an email away and is attended to immediately which is just what I need for peace of mind.

The RackSRV guys even recently offered me a move to a vastly updated server free of charge which has made a huge difference to the things I do with the server.

Can't recommend them enough whether you're looking for a simple webhosting solution or if like my you go the whole hog for a large fully managed dedicated server.
Neil - Aggressive Limited
Outstanding customer service, thank you very much.
Philip - Quantum Jobs.com Limited
My client has used RackSRV since 2013 and they have been fantastic. We migrated to RackSRV from another leading UK hosted solutions company that seemed obsessed with upselling unsuitable solutions at ridiculous prices - RackSRV have in contrast found suitable solutions at reasonable prices.

It is so rare to talk to a solutions specialist that has excellent customer service skills as well as a desire to make us happy, Jon and his team have always been available and approachable.

I would recommend RackSRV to anyone that needs hosted servers and wants to deal with real people who care. It's so refreshing to be able to talk to the same person each time, someone with the right knowledge and attitude to help.

Thank you Jon and co for making my life as an IT contractor as easy as possible.
Pete
I moved my hosting to RackSRV 10 years ago after a friend recommended them. In that time my support tickets have always been answered instantly, any issues I've had with my website have been sorted quickly and I don't remember any downtime.

Excellent service, I can't recommend this company and team enough!
James - Talk Chelsea

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Customer Feedback

  • I've been with RackSRV for 2 years now and have been very pleased with their service. Their support is first class, with critical tickets being answered almost immediately. Their manner is always very courteous and they are always happy to offer advice and help if you have problems. I couldn't have picked a ...

    David - Voyager Web Design UK
  • I got to know Jon through a friend of mine, and when my last host was yet again unhelpful I thought it was time to change. I have had various hosts for my clan in the 8+ years we have been playing, and to be honest I dread the change to a new host. But ever since that time 2 years ago now, I can honestly say that I hav...

    Patrick
  • Great service, absolutely no downtime, recommended to anyone looking for a cheap but reliable server!

    Sarmad
  • RackSRV has been our UK server provider for as long as we can remember. They have always provided us with a stable server and professional support, even if we caused a problem on the server ourselves. RackSRV is all we look for in a trusted server provider. Thanks guys!

    Gerben - Hyperized Hosting
  • We've been customers of RackSRV for many years and they have never let us down. First class service and support.

    Barry - Im Going In
  • After being recommended by a friend, I found RackSRV to be 'the' ultimate experience any and all server solution companies should strive for. Excellent, prompt, featureful - RackSRV have everything you need. Most things don't even require you to contact a member of staff, you can do most of it yourself....

    Luke
  • Racksrv are definitely geared towards the professional user. Setup is fast and efficient. I got exactly the server that I wanted, with the distro of my choice ready to go. The real test of a provider though is how they deal with problems, and after I crashed my server recently (I misconfigured the NIC - oops!) they ...

    Ian - Richardson Digital
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