We run an ecommerce business; essentially, our webshop IS our business.
Therefore, good hosting and great support is vital.
For a short period we were tempted away from RackSRV to another host by a development company that we were using at that time.
The reduction in support, and lack of communication experienced whilst with that host (an ecommerce specialist) was staggering and very stressful!
It was great to return to RackSRV.
A weight off my mind.
Jon and his team look after us and our site so well.
They always respond quickly.
They are, by nature, always helpful.
They go above and beyond what they are contracted to do.
On multiple occasions I have known them to outwit expensive, expert, hired web developers!
It is fantastic to know that Jon and his team ‘have your back’ – they always do the right thing for you, your server, and your site.
When I moved to RackSRV I'd have a number of previous server hosts for my websites, all of which left me frustrated.
I've used Racksrv for a few years now and throughout I've always known that if I need anything the team are just an email away and is attended to immediately which is just what I need for peace of mind.
The RackSRV guys even recently offered me a move to a vastly updated server free of charge which has made a huge difference to the things I do with the server.
Can't recommend them enough whether you're looking for a simple webhosting solution or if like my you go the whole hog for a large fully managed dedicated server.
It is so rare to talk to a solutions specialist that has excellent customer service skills as well as a desire to make us happy, Jon and his team have always been available and approachable.
I would recommend RackSRV to anyone that needs hosted servers and wants to deal with real people who care. It's so refreshing to be able to talk to the same person each time, someone with the right knowledge and attitude to help.
Thank you Jon and co for making my life as an IT contractor as easy as possible.
Excellent service, I can't recommend this company and team enough!
News @ RackSRV
- 21 SepUrgent maintenance to RackSRV website
We are currently experiencing a sharp and unexpected down turn in performance on the VPS node res...16 JulDR Network Maintenance 04/08/21
We have received notification from the upstream provider at our DR facility (i.e. not KSP) that t...20 JanHalf price promotion for new managed ser...
To celebrate what will hopefully be a more positive year, we have launched a new promo - enter th...
- 24 Dec50% off for Festive Period
It's Christmas tomorrow yet you are still worrying about your hosting? Well let us take away thos...30 NovKSP Power Maintenance 07/12/2020 - Compl...
We have received notification today from our data centre facility partner advising that UK Power ...27 NovBlack Friday 2020 Sale
Here at RackSRV we're celebrating Black Friday by offering a massive 50% discount off the first m...
- 25 NovKSP Network Maintenance 07/12/2020
We have received notification from our upstream that maintenance is due to take place on legs of ...13 NovUrgent maintenance to VPS3 on 13/11/20 @...
Apologies for the short notice but we need to announce the following service impacting maintenanc...07 NovKSP Network Maintenance 11/11/2020
We have received notification from our upstream that maintenance is due to take place on legs of ...
- 05 NovcPanel overnight update issues with Mari...
As of 04/11/2020 There seems to be an issue with the latest version of MariaDB packaged with cPan...05 SepUrgent maintenance to VPS3 on 05/09/20 @...
Apologies for the short notice but we need to announce the following service impacting maintenanc...25 AugUnexpected maintenance on VPS3 - Complet...
Due to unforeseen circumstances, we are having to schedule the following emergency maintenance wi...
The service is very good. We have no issues with the support. They are always on-time to provide assistance.Rommel - PnD Hongkong Limited
I recently moved one of my servers to RackSRV and I have to say the service I am receiving is without a doubt the best I have ever received. Very quick and extremely thorough. I will be moving the rest here soon for sure now.Peter - BlueBox Ltd
The racksrv.com VPS service is by far the best I have used and trust me I have used ALOT! if anything they are undersold the performance is better than even the big players when running stress tests, my openVZ server beat both my VPS servers with linode and softlayer!Anthony
An excellent all-round service provider. Good communication, fast response and great value for money hosting. Highly recommended.Michael
I have a managed server with Racksrv and I have to say their customer service and response times are exceptional. They are extremely helpful with any issues I have had and usually get back to me within 5 minutes. I can't recommend them highly enough!Erica - World Goods Distribution Ltd
The service I have received from RackSRV has been an excellent experience, their low latency high speed network has been flawless. I approached Jon with the need for a Dedicated Server, at the time he had an excellent offer available which I took advantage of in an instant, excellent specification hardware with grea...Craig - VeloxServ Communications Ltd
I have been with RackSRV for two years now, I moved to them to host our company website, I was looking for a reliable fast and value for money UK hosting provider and with RackSRV I certainly found what I was looking for. You will get a first class service from the RackSRV team. They are always quick to respond to ema...Humberto - Media Rooms