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We at use-IP Ltd have been a RackSRV customer for approximately 10 years, with a fully-managed dedicated server.

We run an ecommerce business; essentially, our webshop IS our business.
Therefore, good hosting and great support is vital.

For a short period we were tempted away from RackSRV to another host by a development company that we were using at that time.
The reduction in support, and lack of communication experienced whilst with that host (an ecommerce specialist) was staggering and very stressful!

It was great to return to RackSRV.
A weight off my mind.
Jon and his team look after us and our site so well.
They always respond quickly.
They are, by nature, always helpful.
They go above and beyond what they are contracted to do.
On multiple occasions I have known them to outwit expensive, expert, hired web developers!

It is fantastic to know that Jon and his team ‘have your back’ – they always do the right thing for you, your server, and your site.
Phil - Use-ip Ltd
I came to RackSRV needing a team to get a server up and running, monitor it, upgrade and update it when needed and to take care off all the 'techy' stuff that I'm incapable of!

When I moved to RackSRV I'd have a number of previous server hosts for my websites, all of which left me frustrated.

I've used Racksrv for a few years now and throughout I've always known that if I need anything the team are just an email away and is attended to immediately which is just what I need for peace of mind.

The RackSRV guys even recently offered me a move to a vastly updated server free of charge which has made a huge difference to the things I do with the server.

Can't recommend them enough whether you're looking for a simple webhosting solution or if like my you go the whole hog for a large fully managed dedicated server.
Neil - Aggressive Limited
Outstanding customer service, thank you very much.
Philip - Quantum Jobs.com Limited
My client has used RackSRV since 2013 and they have been fantastic. We migrated to RackSRV from another leading UK hosted solutions company that seemed obsessed with upselling unsuitable solutions at ridiculous prices - RackSRV have in contrast found suitable solutions at reasonable prices.

It is so rare to talk to a solutions specialist that has excellent customer service skills as well as a desire to make us happy, Jon and his team have always been available and approachable.

I would recommend RackSRV to anyone that needs hosted servers and wants to deal with real people who care. It's so refreshing to be able to talk to the same person each time, someone with the right knowledge and attitude to help.

Thank you Jon and co for making my life as an IT contractor as easy as possible.
Pete
I moved my hosting to RackSRV 10 years ago after a friend recommended them. In that time my support tickets have always been answered instantly, any issues I've had with my website have been sorted quickly and I don't remember any downtime.

Excellent service, I can't recommend this company and team enough!
James - Talk Chelsea

News @ RackSRV

Customer Feedback

  • The service is very good. We have no issues with the support. They are always on-time to provide assistance.

    Rommel - PnD Hongkong Limited
  • I recently moved one of my servers to RackSRV and I have to say the service I am receiving is without a doubt the best I have ever received. Very quick and extremely thorough. I will be moving the rest here soon for sure now.

    Peter - BlueBox Ltd
  • The racksrv.com VPS service is by far the best I have used and trust me I have used ALOT! if anything they are undersold the performance is better than even the big players when running stress tests, my openVZ server beat both my VPS servers with linode and softlayer!

    Anthony
  • An excellent all-round service provider. Good communication, fast response and great value for money hosting. Highly recommended.

    Michael
  • I have a managed server with Racksrv and I have to say their customer service and response times are exceptional. They are extremely helpful with any issues I have had and usually get back to me within 5 minutes. I can't recommend them highly enough!

    Erica - World Goods Distribution Ltd
  • The service I have received from RackSRV has been an excellent experience, their low latency high speed network has been flawless. I approached Jon with the need for a Dedicated Server, at the time he had an excellent offer available which I took advantage of in an instant, excellent specification hardware with grea...

    Craig - VeloxServ Communications Ltd
  • I have been with RackSRV for two years now, I moved to them to host our company website, I was looking for a reliable fast and value for money UK hosting provider and with RackSRV I certainly found what I was looking for. You will get a first class service from the RackSRV team. They are always quick to respond to ema...

    Humberto - Media Rooms
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