Customer Testimonials
Don't just take our word for it, heres what our customers say...
“
We have been a customer with RackSRV for many years. They are very responsive to queries and are always willing to help us. Even when it involves after hours service! Solids servers and solid support.”
Adrian
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Well what can I say... I have been a web designer for around 12 years and have used half a dozen different hosting companies with services from shared hosting to dedicated servers. I can honestly say the service from RACKSRV is the best by far. They asked a few security questions to make sure I was not a SPAMMER which was great, proves they want quality clients.<br /><br />
I chose the wrong package to start with and Jon Roberts one of the engineers switched me to a different service (twice as I still got it wrong) with no fuss or argument and only charged me the difference, which I thought was outstanding, this made me trust them 100% from that point onward. They transferred all my sites onto the new server with no fuss and kept me informed at all times.<br />
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The response times to tickets is amazing and they have an online chat where you can quickly speak to an engineer which is brilliant for those little issue.
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Alex - Ulric Web Design LTD
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RackSRV is an excellent company with superior customer service. They have always gone to the next level for us. We have an extended service history with them and recommend them highly.Mark Brown
CTO
Triple8 Network
”
Mark - Triple8 Network
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I've been using RackSRV for around two years now for dedicated servers and the service has always been top notch. The network is fast and reliable; any maintenance has always been announced well before it is carried out and network problems (if any) are always announced and you get a full report of all actions and where the problem is sourced to.The customer service Jon and his team provide is also faultless and you always receive a prompt reply. I cannot praise RackSRV enough for their outstanding service, I will be staying with RackSRV for many years to come, thank you!
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Gary - n/a
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Being a customer at RackSRV has always been easy, they are helpful and I have no complaints. Only in the beginning of my time as a customer was there some rare downtime, but RackSRV has just got better and better with time. The staff seem pro at what they do, last year there has not had any downtime that I've noticed at all. ”
Tore